For Our Communities

A Guide for Re-entryat Fifth Third Center

As our communities begin to return to work, we remain as committed as ever to the well-being and success of our customers. Our vision of creating spaces that bring humanity to the workplace and allow people to thrive remains unchanged.

We know that wellness in the workplace is paramount to you at this time and that our environments need to be safe, adaptable and easy to access.

Our commitment to collaboration

This plan aims to address your needs and provide support during this time. The content was based on guidance from the Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH), and the orders and strong recommendations of Orange County, California, dated May 22, 2020. The plan was also informed by your input to our recent email survey – your time and thoughtful answers are greatly appreciated. We are here to support you at every step of your reentry to the workplace, and we will continue to share information and updates.

Our commitment to community

Ensuring the safety and well-being of all occupants will remain a top priority for us. We have been conducting enhanced cleanings and have placed additional hand sanitizing stations throughout the building. In addition, we have provided regular, proactive tenant communications to keep you informed of this rapidly evolving situation. As you return to work, you will notice various signs reminding occupants to maintain social distancing and to wear recommended face coverings while in the building.

Our commitment to convenience

We will continue to offer regular building communications and virtual health and wellness programs for tenants working remotely.

To provide a space where customers can thrive while staying safe, we have also made adjustments to our common areas including changes to layouts and furniture. We have spaced out or removed common area seating throughout the campus, and provided hand sanitizing stations to ensure our spaces facilitate social distancing needs and proper sanitation, while allowing for collaboration and community.

Re-Entry Information

To support your transition back to Fifth Third Center, we developed a re-entry plan which includes the following:

Face Covering Requirement

All building occupants are required to wear a face covering per the directive from Metro Public Health Order #4. Please see the link below for more detail:

Path of Travel

To manage the flow of traffic, the west door (adjacent to Starbucks) in the lobby will serve as the main entrance to the building from the plaza. The door on the east side of the lobby (adjacent to Fifth Third Bank Teller) will serve as the main exit to the plaza. Please follow the traffic pattern as directed by the signage within the building. The lobby revolving doors will remain locked until further notice. The loading dock door will serve as an EXIT ONLY for visitors, vendors and guests. The Skybridge door on the second floor will remain closed at all times.

Lobby and Plaza

In accordance with CDC recommendations, all persons should practice social distancing while on the property. All seating within the lobby and common area will remain closed until further notice. Security will monitor plaza and lobby activity for social distancing practices.


Security guards will assist on the first floor to coordinate elevators for visitors and tenants. Please adhere to social distancing when waiting for elevator access and when using the elevators. As previously mentioned, face coverings must be worn in the building and this is especially important where a 6-foot social distance is limited, such as inside elevator cars. Hand sanitizer stations have been installed in all elevators.


Please remember the stairwells continue to be an option for access to tenant floors. The West stairwell will serve as an UP only stairwell, while the East stairwell will serve as DOWN only. Please note, in the event of an emergency, both stairwells should be used for emergency egress.


All levels will continue to accommodate monthly parkers. Level A will continue to serve as visitor parking. Both hand sanitizer and disinfectant wipes will be offered by the valet parking team before and after handling cars. Masks should be worn in the garage, as in all areas of the property. Please adhere to social distancing when waiting for elevator access and when using the elevators.

Loading Dock and Service Elevator

The loading dock entrance will only be used by contractors and vendors. The loading dock door will serve as an EXIT ONLY for visitors and guests. The glass door entering the building from the dock and east stairwell to the lobby will remain propped open to limit touch points.  


The fitness center and conference room are open with restrictions in place.


Various signage will be posted throughout the building to promote safe practices for our community. Please familiarize yourself with all building signage and adhere to practices as specified.


Visitors will check in at the lobby desk and be assisted at the high-rise or low-rise destination dispatch panel. An elevator will be called for them. Visitors are required to wear a face covering and are expected to follow social distancing guidelines while in the building.

Enhanced Cleaning

We will continue working closely with our cleaning service providers and contractors to ensure that they’re following CDC guidance. Security personnel will wear gloves and have cleaning wipes at the security desk to regularly sanitize high touch surfaces. Hand sanitizer dispensers are available throughout the building. Day porters will regularly wipe down handrails and other touch points throughout the lobby and other common areas  If tenants would like to take additional preventative actions, our facilities cleaning service provider is available to provide tenant-specific cleaning. 

Please review the materials enclosed as suggestions for your back to work preparedness. Additionally, please review the Mayor’s four-phase plan to Reopen Nashville, which can be found here:

Before you elect to occupy your office, please review Metro Nashville’s Guidelines to ensure your employees are adhering to these standards. For example:

  1. Employees that are not feeling well should stay home.

  2. Open at 50% capacity for Phase One.

  3. Employers should screen employees daily.

  4. All employees should wear face coverings as currently mandated.

If you have questions regarding the Mayor’s plan, please call the State of Tennessee’s COVID-19 Public Information Numbers, 833-556-2476 and 877-857-2945. Available 10:00 a.m. – 10:00 p.m. CDT daily.

We appreciate your partnership and look forward to welcoming your team and ensuring your continued success. 


We continue to approach the situation with an abundance of caution and follow guidance from the CDC, as well as executive orders from local government authorities. We will work closely with our facilities' cleaning service providers and contractors to help prevent the spread of the virus in the building. We will also continue to notify tenants in the building upon learning of a confirmed case. Here are some resources to review as you plan your return to the workplace.

See our national Tenant Toolkit Resources



Michelle Myers
Senior Property Manager
(615) 259-1414

Natalie Copley
Property Manager
(615) 259-1414


Regular Business Hours
Monday - Friday
8:00 a.m. - 8:00 p.m. ET
In English only

Coronavirus Disease 2020 Questions

Open 24 hours, 7 days a week
In English only:

TTY 888-232-6348

About EQ Office

EQ focuses on the experience of its 29 million square feet – how space feels, activates and performs to amplify the human experience. We're proud to work hand-in-hand with more than 1,500 customers of all sizes, from Fortune 100 companies to emerging startups, to bring humanity back to the workplace. Our diverse team of 200+ professionals is responsible for creating inspired office environments in major cities across the country including Chicago, New York, Los Angeles, San Francisco, and Seattle. As a U.S. office portfolio company wholly owned by Blackstone's real estate funds, we have the resources to lead the changes happening in workspace. Explore your space for greatness at